My husband and I bought our first house less than six months ago, and already have had to do some major surprise repairs. One day our ceiling collapsed and exposed years of water and mold damage. This was not something we could put off, so we jumped on a search. We worked with First To Respond Restoration after having to fire another company who started our job. We actually met Chris at FTR before this other company, they were in fact, the first ones to respond. Not knowing what mold remediation entailed, we compared the two companies’ estimates side by side trying to see if we could make sense of the line items. We just saw that this other company was about half the cost to do the same job. We did NOT take the time we should have to notice and review the 17-page report with pictures and descriptions that Chris sent us along with his estimate. We ignored our gut telling us that this other company didn’t have believable reviews all made on the same date and overlooked that FTR had excellent and consistent reviews. I don’t know why we didn’t take the time to do our research, probably because we were so worried about the mold that had made our ceiling collapse seemingly out of nowhere and we had a one-year old baby in the next room. When the other company changed their plan for what needed to happen with no straight answer and lots of variation in cost, we had to question all of it. It was now going to be 7-10 times what they initially estimated. We decided to put a pause on our work with them and get a third opinion, from Chris at FTR. He could tell we were being taken advantage of and offered to come back and assess the job again on a Saturday morning. Chris spent lots of time with us to answer our questions and provided a detailed and updated work order/estimate. We decided to change companies and close out with the other one. Best decision we made during this nightmare. Chris explained what the plan was, and how the next week would look. Davin (Project Manager), Erick (Lead Tech), Andre, & Byron were excellent. I was updated 1-2 times a day and notified if there were any new findings. I have documentation and photographs of the entire process to submit to our insurance company, and their work is extremely thorough. Mold remediation is not a pleasant experience, but the guys were all so helpful, professional, and had a great attitude—it was truly a pleasure to do business with them. We recommend First To Respond for your restoration needs, over and above the rest. Straight forward, honest, professional.
